All Communication Channels into One System

You call a candidate on Monday via Teams. Tuesday you send a WhatsApp. Wednesday you have a phone follow-up. Thursday you’re sitting face-to-face in a coffee shop. And Friday you do a final interview via Google Meet.

Five contact moments. Five different channels. And when you want to present the candidate profile to your client the following Monday, you need to piece together information from five different places. Teams notes here. A WhatsApp screenshot there. A vague memory of the coffee meeting. And somewhere a half-written summary of the Google Meet call.

This is reality for most recruiters. Not because they’re sloppy, but because their tools aren’t designed for how recruitment actually works.

The channel problem in recruitment

Recruitment is multi-channel by nature. Candidates communicate through whatever channel works for them. One candidate prefers a video call, another would rather phone. Some want to meet face-to-face first. And in between, a lot happens over the phone.

The problem isn’t that multiple channels exist. The problem is that most recruitment tools only support one or two channels. A tool that works well for Google Meet doesn’t work for phone calls. A tool that records phone calls does nothing with physical meetings.

The result: you have a different solution for each channel. Or (and this is what most recruiters do) you simply don’t record anything on channels your tool doesn’t support.

Simply’s approach: every channel, one system

Simply is designed to support every communication channel. Not as separate add-ons, but as an integrated system. The omnichannel recording functionality covers all channels you use as a recruiter:

Video calls: Meeting Bots

Google Meet and Microsoft Teams are supported through Simply’s meeting bot. The bot automatically joins your scheduled calls, records them, and processes the conversation afterward. You don’t need to install or configure anything. Schedule a call, and Simply is there.

Desktop app

For conversations that don’t run through a standard video platform (think softphones, webinars, or internal tools), Simply offers a desktop application. It captures audio from your computer regardless of which application you’re using.

Mobile app

Physical conversations and mobile phone calls are recorded through the Simply mobile app. Open the app, tap record, and your conversation is captured. Or call directly through the app for automatic recording.

VOIP with your own mobile number

Simply offers VOIP functionality with dedicated Dutch mobile numbers. Call and be called on a business number directly connected to Simply. The candidate notices no difference, but you get an automatic summary after every call.

Why centralization is more than convenience

You might think: “Nice, but I manage fine with my current setup.” Maybe. But centralizing conversation channels has effects that go beyond convenience.

1. Complete candidate picture

When all conversations, regardless of channel, are processed the same way and end up in the same place, you build a complete picture of every candidate. Not just what was discussed in the formal intake, but also the informal remarks from the phone call, and the details from the coffee meeting.

Simply’s AI summaries look identical regardless of channel. Same structure. Same sections. Same clickable verification. Your colleague reviewing the candidate profile doesn’t need to know which channel a conversation was conducted through.

2. No information gaps

The most dangerous thing about multi-channel communication without a central system is the gaps. The things you discussed in a phone call but didn’t note down. The agreement you made face-to-face but didn’t put in your CRM. Those gaps lead to errors, delays, and frustration.

With Simply, those gaps disappear. Every conversation, every channel, gets automatically recorded, transcribed, summarized, and written to the candidate record.

3. Audit trail across channels

In industries where compliance matters, you want to be able to prove what you discussed with a candidate and when. With Simply, you have a complete audit trail across all channels. Every interaction is traceable, every claim verifiable through the transparency feature.

The workflow: from conversation to CRM, regardless of channel

Regardless of which channel you use, the post-conversation workflow is identical:

• Recording is securely uploaded (or stored locally when offline)
• AI generates transcription in the conversation’s language

Summary is generated based on your conversation profile

Structured data is extracted and written to your CRM

• Validation indicators (green/orange) mark reliability
• Everything is clickable and verifiable

It doesn’t matter whether it was a 45-minute video call or a 5-minute phone call. The output follows the same quality standard.

Combining channels for better insights

When all conversations run through Simply, you can see patterns you’d otherwise miss. Simply Insights analyzes data across channels and shows you:

• Which channel leads to the longest, most informative conversations?
• Is there a difference in candidate openness between video and phone?
• How many conversations do you average per candidate before a placement?
• In which channel are the most red flags identified?

These kinds of insights are only possible when you centralize all channels. With separate tools per channel, you miss the bigger picture.

Privacy per channel

Each channel has its own privacy considerations. In video calls, participants see that recording is active. In phone calls through VOIP, the candidate hears a recording notification. In physical meetings, you inform the candidate yourself. Simply is designed to handle privacy properly per channel, and is GDPR-compliant and ISO 27001-certified.

You can configure per channel which recording notification is given. And all recordings are stored encrypted with configurable retention periods.

Integration with your existing tools

Simply doesn’t replace the tools you talk in. You keep using Google Meet, Teams, or your phone, and Simply connects to Gmail, Outlook, Google Calendar, Zoom, Slack and HubSpot around them. What changes is where the outcome lands: the recording, the summary and the structured fields end up in the candidate record itself, not in a second system you have to keep in step. The adoption barrier stays low, because nobody has to switch the tools they talk in.

The hidden costs of separated channels

Most recruitment agencies underestimate how much they lose from fragmented communication. It is not just about the time recruiters spend switching between systems. It is about the information that gets lost in the transitions. A candidate shares something important during a phone call that never makes it into the CRM. A colleague sends a relevant Teams message that cannot be found three days later.

Research shows that on average 23% of relevant candidate information gets lost when communication takes place across three or more channels. Those are missed salary expectations, forgotten availability dates, and unrecorded location preferences. Each lost data point is a risk for a mismatch or a delayed placement.

With all channels in one system, this problem disappears. Every interaction, regardless of channel, gets captured, processed, and linked to the right candidate profile. You automatically build a complete picture of every candidate without extra effort. The recruiter simply conducts the conversation and the system handles the rest.

This applies to both active and passive candidates. In passive recruitment, where contact sometimes spans months, it is especially valuable that every touchpoint gets automatically recorded. When a passive candidate comes back after six months, your team has instant access to the full conversation history.

Team handover without information loss

One of the most underestimated benefits of having all channels in one system is smooth handover between team members. When a recruiter gets sick, goes on holiday, or leaves the company, part of the candidate knowledge typically gets lost. Information in private chats, personal notes, or unprocessed voicemails is not accessible to colleagues.

With centralized communication, every interaction is available to the team. A colleague taking over active files has immediate access to all conversations, summaries, and agreements. No two-hour handover session is needed where the departing recruiter tries to recall everything from memory. The data is complete and searchable.

The benefits of centralized communication grow stronger as your team expands. With five recruiters, coordination is still manageable manually. With twenty or fifty recruiters, a central system is not a luxury but a necessity to safeguard the quality of candidate information.